Orders

1. CONCLUDING A SALES AGREEMENT

 

1.1. Conclusion of the Sales Agreement between the Customer and the Seller follows after all of the following have been fulfilled:

–    the placement of an order by the Customer using the Order Form or via direct contact with the Seller,

–    the Seller has informed the Customer about shipping costs,

–    confirmation by the Seller of the acceptance of the order,

–    payment for the product has been made.

1.2. The prices in Euro (€) and USD ($) do not include shipping costs for the instrument. VAT and customs tax for the residents outside the European Union must be paid by the buyer in his country.

2. METHODS AND DATES OF PAYMENT FOR THE PRODUCT

 

2.1. The Seller provides the Customer with the following methods of payment under the Sales Agreement:

 

  –  payment by bank transfer to the Seller’s bank account.

Payment details:
Beneficiary name: Galileodolce Kinga Krzesiwo
Benefiniary address: 3 Wisniowa Street, Pisarzowice 43-332
Beneficiary country: Poland (PL)
BIC SWIFT code: INGBPLPW
Bank name: ING Bank Śląski S.A.
Payment currency EUR (€): beneficiary account number/IBAN: PL 23 1050 1113 1000 0097 1757 9446
Payment currency USD ($): beneficiary account number/IBAN: PL 43 1050 1113 1000 0097 1020 2236

2.2. The order is processed after payment for the product. The day on which the funds are credited to the Seller’s bank account
 is considered as the date of payment.

 

3. THE COSTS, METHODS AND TIME OF DELIVERY AND RECEIPT OF THE PRODUCT

 

3.1. The cost and delivery time to the Customer for each separate order are agreed with the Seller before the conclusion of the sales agreement.

3.2. If the product ordered by the Customer is available in a warehouse, the Seller is obliged to send it to the delivery address provided by the Customer, no later than 3 business days after payment.

3.3. If the ordered product is not available from current stock, the delivery time is a maximum of 45 business days.

3.4. The beginning of the delivery period of the product to the Customer commences on the day the payment for the product
is credited to the Seller’s bank account.

 

4. PRODUCT COMPLAINT

 

4.1. The Seller is obliged to provide the Customer a product without defects.

 

4.2. If the sold product has a physical defect, the basis and scope of the Seller’s liability towards the Customer are defined by generally  applicable laws.

 

4.3. In case of product defects, the Customer should immediately inform the Seller. Detailed information regarding defects should
be directed to the email address office@galileodolce.com.

 

4.4. In the description of the complaint, it is recommended that the Customer provide:

–    information and circumstances regarding the subject of the complaint, in particular the type and date of the occurrence
of the defect,

–    a request for a way to bring the Product into compliance with the Sale Agreement or a statement of price reduction or withdrawal from the Sales Agreement,

–    contact details of the complainant.

This will facilitate and accelerate the handling of the complaint by the Seller. The requirements regarding complaints set out

in section 4.4 are only recommendations and do not affect the effectiveness of complaints filed without these recommendations.

4.5. The Seller will address the Customer’s complaint no later than within 14 calendar days from the date of submission.
If the Customer demands a replacement, or makes a price reduction statement specifying the amount by which the price
is to be reduced, and the Seller does not respond to the request within 14 calendar days, it is considered that the request was  justified.

 

4.6. The Customer who exercises the rights under the warranty is obliged to deliver the defective Product to the following address:

Galileodolce Kinga Krzesiwo
3 Wiśniowa Street
Pisarzowice 43-332
Poland

In the case when the Customer is also a consumer, the cost of the delivery of the Product shall be borne by the Seller.
In the case when the Customer is not a consumer, the cost of delivery shall be borne by the Customer.